Delivery & Returns
Delivery
Original artworks are supplied unframed and dispatched from London.
UK tracked and insured delivery is charged at checkout. Orders are normally dispatched within 5 working days. Tracking information will be provided once the work has been sent.
At present, online checkout is available for UK delivery only. If you are interested in purchasing a work for delivery outside the UK, please get in touch before ordering so that shipping can be arranged separately.
Cancellations and returns
If you buy an artwork online, you have the right to cancel your order without giving a reason.
To cancel, please contact me within 14 days of receiving the artwork. You then have a further 14 days to return it.
Please take reasonable care of the artwork while it is in your possession and return it securely packaged. Where possible, please reuse the original packaging. If the artwork has been handled beyond what would reasonably be necessary to inspect it, any reduction in value may be reflected in the refund.
Unless the artwork is faulty, damaged or not as described, the cost of returning it is the buyer’s responsibility.
Once the returned artwork has been received, or you have provided evidence that it has been sent back, the refund will be processed within 14 days. The refund will include the price of the artwork and the cost of the standard UK delivery originally paid.
Damaged or faulty artworks
If an artwork arrives damaged, faulty or not as described, please contact me as soon as possible and include photographs of the artwork and its packaging.
Your statutory consumer rights are not affected by this policy. UK consumers are entitled to remedies where goods are faulty, not as described or otherwise fail to meet the required standards.
How to cancel
To cancel, please contact me by email or through the website contact page or by email, giving your name, order number and the artwork purchased. You do not need to give a reason.
You can also use the standard cancellation form, available here.